Expertise and support

The purpose of opportunity studies is to validate the feasibility of the functional evolutions desired by the client and their adoption by the software community before proceeding with the launch of development services.

In fact, as a prerequisite to the development of a functional evolution, it is necessary to investigate with the open source community the opportunities and conditions for success of a reversal of the functionalities envisaged by the client.

The study must ensure that the open source community will take over the code developed in the context of evolutionary maintenance.

The study is conducted by a team whose members are selected on the basis of their skills on the functional area of open source software concerned by the evolutions and their knowledge of the key players in the community. LINAGORA, through these many contributors, has the access points to the communities to get in touch with them and exchange on the consideration of the evolutions desired by the customer in their software roadmap.

This type of service plays a key role because it allows the client to conduct the preliminary study work, following the detection of the opportunity to use one or more open source software in a given context (new need, optimization of an existing system, migration of a proprietary system that is obsolete or has become too costly, etc.).

The study is carried out by a dedicated team whose members are selected on the basis of the technical skills required, and their role (project manager, architect, expert in the software involved, functional manager, consultant).

This service is often a logical follow-up to the open source implementation study service. This service consists of the actual insertion of open source software into the client's IS while ensuring compliance with the set requirements (functional, performance, operability). The service includes the implementation of the required parameterization and configuration and the tests to verify compliance with the requirements defined by the customer.

This service aims to assist the client's staff in operating an IT service performed using an open source software stack that is critical to the client.

This consists, through preventive and regular actions, in preventing the occurrence of incidents that could alter the functioning of the software and, when an incident occurs, in being able to investigate the device in depth, to diagnose it quickly and to propose corrective measures.

This service is intended to take place after an opportunity study that will have validated the likelihood of this evolution being taken up by the community in subsequent versions of the software.

All open source components available in their public and standard version are not directly suitable to fulfill all the requirements requested by the customer. This service allows him to have a modified free component, in adequacy with his specific needs in terms of ergonomics, functionalities, performances or exploitability.

Monitorings are for the client a success factor for the integration of open source software within its information system. By aiming to give itself the necessary means for the accompaniment of its teams, the client promotes the appropriation of free technologies while allowing them to acquire the autonomy necessary for the installation, configuration, operation, administration and use of free software.

LINAGORA involves consultants who have "senior" profiles (5 years of seniority minimum) justifying a similar experience (training, monitoring) focused on the tool or failing that, on the same category of products as the tool subject of the purchase order.