• OSSA provides the best
  • support so you get the most value
  • from your Open Source system!

 

 

 

 

 

 

 

 

 

 

OSSA OVERVIEW

OSSA is complete package of services to secure and maintain your IT system.

Using Open Source software is one thing, but maintaining it over the years for optimal efficiency is a whole other piece of work. This is where our team of experts can help.

OSSA's mission is to provide you customized expertise for your Open software system. With a committment to delivering high impact results, our team of experts can assist you with:

  • Resolving system bugs/errors
  • Integration for patches/updates
  • Complex system settings and control
  • Software administration
  • Integration of new software into your IT system
  • Consulting for selecting, incorporating, and utilizing the right software for your specific needs

OSSA fundamentals

We support hundreds of Open Source Software

LINAGORA supports nearly all widely used open source software across all IT domains, from the lowest level of infrastructure (OS, virtualization) all the way to webservers, CMS and office tools.

Our complete list can be viewed on our dedicated OSSA website.

Keep track and control of your issues

LINAGORA OSSA team follows a strict methodology.

1. Our servers are all located in a professionally secure local, with strict access policy and regular control.

2. At the start of your subscription, we create a reference platform mimicking your production environment, to reproduce your issues as fast and precisely as possible.

3. We commit to answer, reproductibility time and fix times, depending on chosen subscription and issue gravity. All is detailed in your subscription so you know exactly what you pay for.

 

Close to you

Our support team works closely with our other teams and software communities to be as fast and efficient as possible.

You get a permanent access with real-time follow through our TOSCA support platform, available at www.08000linux.com.

CONTRIBUTIONS

Sharing bugfixes for everyone's benefit

LINAGORA cares to contribute bugfixes back to open source communities as often as possible. As long as the bugfix is not tightly coupled to your environment, we propose our workaround or bugfix to the community of the related software.

This is conform to open source spirit, and beneficial to everyone:

1. The community, as it spares it some time to invest on other bugs or developing features.

2. Yourself, as the bugfix will often be integrated, preventing the bug to reappear in later versions of software.

Of course, we respect our client's confidentiality, that's why we strip any proposal of contribution of any element that could provide information or identity on your environment.

OSSA Expertises

"All inclusive" OSSA

Anything, anywhere, whenever, we shield you.

Full commitment to results and Service Level Agreement for a flat-rate price.

  • Flat-rate annual price for support.
  • Unlimited demands.
  • Optional technology intelligence on subscribed softwares.
  • Optional 24h/7d support.

"À la carte" OSSA

Just what you need for the right price.

Adaptable subscription to cover most potent risks.

  • Capped number of tickets.
  • Limited number of bugfixes.
  • Optional technology intelligence on subscribed software.
  • Optional 24/7 support.

TAILORED SUPPORT

LINAGORA is willing to devise with you on a custom OSSA subscription to cover more special use-cases: custom softwares, high-availability, webmastering, etc.

Contact us to expose your needs and get a proposition.

Customer stories

OSSA Ecosystem