The support service aims to improve customer service by providing answers to questions can be asked during the use of perimeter supported software installation, administration, heterogeneous integration, ...
The applications relate to:
The installation support and administration of the various software supported
Assistance in setting up a software in the information system of the Client,
Technical support for the teams in charge of software deployment,
Assistance in implementation of software changes implemented as part of maintenance.
The area concerned by this proposal Support Open Source is specified in advance in a list provided by LINAGORA.
Support requests for applications can be carried out at a distance and which are either in the provision of advisory or audit (production of documentary deliverables), or on missions of development (production of scripts / programs with guaranteed) to be purchased in addition.
Limits _IMPORTANT: Given the ease of activation of this type of support and lack of load initialization, this type of service is not personalized and context: the team responsible for processing requests will not priori to your particular use of OSS
This has two impacts:
It will be necessary to clarify the context of use to enable LINAGORA to provide an appropriate response,
The cell does not always have a configuration identical to that which you experience your problem. Convergence to a platform similar to the one you have will be conducted as part of processing the application and, in the manner of allocation of the contract, may be a charge deducted.
If you want to enjoy a permanent level of knowledge, and a package with a commitment to results, we invite you to consider the offer of Open Source Software Assurance.